We proudly serve pets in Seneca, SC, and beyond.
General FAQs
Are you accepting new patients?
Do I need to schedule an appointment?
Yes, please contact us to schedule an appointment. Scheduled appointments allow us to provide a better plan of care for your pet and reduce the chance of a lengthy wait time.
We understand that unforeseen illnesses can happen at any time. We do have delegated same-day sick appointments reserved for these pets. We recommend calling our clinic as soon as possible to determine if we are able to see your pet, as these appointments fill very quickly.
During our normal business hours, we will see urgent matters if we have the appropriate staff to properly address each case. Since urgent care visits are seen along with scheduled appointments, please expect to wait after your pet has been triaged.
Call us at 864-882-8747 if your pet needs urgent care.
What types of animals do you treat?
- Dogs
- Cats
- Birds
- Small Mammals (Ferrets, Guinea Pigs, Rabbits, Hamsters, and more)
- Reptiles & Amphibians (Snakes, Lizards, Turtles, Frogs, and more)
Not sure if we treat your type of pet? Contact us today to ask!
Please note we do not treat the following: sugar gliders, poisonous/venomous animals, wildlife, or farm animals.
What kind of medical services do you offer?
Please see our Medical Services page to learn more about the services we offer, including wellness exams, end-of-life care, emergencies, and more.
Do you treat large animals or see farm animal emergencies?
No, we are not providing care for large animals or farm animals at this time. We are currently referring all large and farm animal medical care to Martin Veterinary Services and Palmetto Equine.
Please see our Emergency Care page for more information.
Boarding FAQs
What types of animals do you board?
We are able to offer boarding services for the following companion or exotic animal species:
- Dogs
- Cats
- Birds
- Small Mammals (Ferrets, Guinea Pigs, Rabbits, Hamsters, and more)
- Reptiles & Amphibians (Snakes, Lizards, Turtles, Frogs, and more)
Not sure if we board your type of pet? Contact us today to ask!
Please note we do not offer boarding services for the following: sugar gliders, poisonous/venomous animals, wildlife, or farm animals.
For more information, see our Boarding page.
Grooming FAQs
What types of animals do you groom?
As of March 2023, Seneca Animal Hospital is no longer offering professional grooming services. We apologize for the inconvenience this may cause. We are still able to offer the following services: nail trims, nail buffs with Dremel, sanitary clips, canine baths, and canine & feline sedated shave-downs. For more information, click here.
Client FAQs
What type of payments do you accept?
We accept cash, debit card, credit card, check, CareCredit, Scratchpay, ApplePay, and more. To learn more about the types of payment we accept and our payment policies, click here.
Do you accept payment plans?
At this time, we do not accept or offer payment plans. To learn more about the types of payment we accept and our payment policies, click here.
Do you require deposits for appointments?
Yes, at this time, we are requiring deposits for certain types of appointments. A $25.00 deposit per pet per appointment is required at the time of scheduling for the following types of appointments:
- All surgical or dental procedures
- Multi-pet doctor appointment (this does NOT apply to multi-pet technician appointments)
- All exotic appointments (avians, reptiles, amphibians, small mammals, etc)
For emergency or urgent visits: Your pet will be triaged by our staff members and an estimate created based on the assessment. Clients will be required to make a payment, of 50% of the estimated total, towards the cost of services prior to leaving the hospital or dropping off their pet for care.
Deposits are NOT additional fees but are payments used toward the final bill. Deposits may be refunded if reasonable notice of appointment cancellation has been given.
At this time, we are NOT requiring deposits for routine single-pet and technician appointments unless the client has a history of late cancellations or no-shows.
Why do you require deposits for certain appointments?
We know how valuable your time is, and ours is too. No-shows, late arrivals, and cancellations inconvenience not only our staff but our other clients as well. Due to increases in missed and no-show appointments, we have had to make the decision to adjust our appointment policies. Appointment deposits are forfeited by the client if the client cancels their pet’s appointment less than 24 hours (one full business day) prior to the start of the appointment or if the client no-shows. (Please note this policy does not apply to deposits for emergencies or work-in appointments).
What is your cancellation policy?
We require at least 24 hours’ notice (one full business day) prior to your pet’s appointment. Appointment times are valuable to our clients and our staff, and your advanced notice will allow another client and their pet access to that appointment time. If you need to cancel your appointment, please call us at 864-882-8747. If necessary, you may leave a detailed voicemail message, and we will return your call as soon as possible.
A cancellation is considered late when the appointment is canceled less than 24 hours (one full business day) before the appointment time. A no-show is when a patient misses an appointment without canceling or is 15 or more minutes late to their appointment.
In either case, a notation will be made in the client’s account, and we will require a $25.00 deposit prior to booking any future appointments.
We understand that sometimes life gets in the way, and unexpected delays can occur. We will do our best to accommodate short cancellations/late arrivals and will treat them on a situational basis. Additionally, in any situation that results in a canceled or no-show appointment, we will do our best to reschedule your pet’s services for another time, but limitations may occur with short notice.
I was told to call back at 8am to schedule an appointment for my pet, why is this?
While we do our best to provide care for all pets with medical needs, we are not always able to accommodate every request. Our schedule is created to allow a certain number of both wellness and non-wellness type visits on each given day. We reserve a small number of appointments for same-day urgent appointments as well. These appointments fill very quickly, typically by 9 am every morning. With the appropriate staffing and resources, occasionally, we are able to accommodate more, but this is never a guarantee. If you are asked to call the next day at 8 am, this is because we are unable to take on any more appointments that day.
What is a written prescription fee?
Written prescriptions are used when clients request a prescription filled at a pharmacy other than our own or if we do not carry medication through our office. If requested at the time of, or within 48 hours, of your pet’s appointment, a written prescription fee is NOT applied. Additionally, no written prescription fee will be applied if we do not carry the medication. However, if you request a written prescription outside of this time frame, a $6.00 fee will be applied, due at the time the written prescription is picked up.
For more information, see our Policies & Payment Options page.
Other Questions?
Contact us with other questions here.